Frequently Asked Questions
Everything you need to know about your amika pro experience.
When will my order ship?
Orders are typically processed within 1-2 business days. Once shipped, you will receive a tracking number via email to monitor your delivery status.
What is your return policy?
We offer a 30-day return policy for unused and unopened products. Please ensure the safety seal is intact to qualify for a full refund.
Are amika pro products cruelty-free?
Yes, all amika pro products are 100% cruelty-free and are never tested on animals. We are committed to ethical beauty standards.
Do you offer professional discounts?
We provide exclusive pricing for licensed hair stylists and salon owners. Please register for a Pro Account with your license number to unlock these rates.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital options like PayPal, Apple Pay, and Shop Pay.
Can I change my order after it has been placed?
Because we aim to ship orders as quickly as possible, we can only make changes within 30 minutes of order placement. Please contact our support team immediately.